General Questions
The item I wanted is now out of stock, what can I do?
If an item is out of stock, please contact us and we’ll let you know if it will be restocked. You can also keep an eye on our website and social media for restock updates. 💕
How do I personalise my keyring?
Choose your favourite strap colour, add your letters (up to 7 letters maximum), select your charm slide and finish with your favourite pendant from the available options. Then create a keyring that’s uniquely yours! 💕✨
How can I find out about upcoming promotions?
Follow us on social media and sign up for our email newsletter to be the first to hear about upcoming promotions, special offers and new products. 💕✨
Orders
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel your order. Once your order has been personalised or dispatched, changes may not be possible. 💕
How do I use promo code?
Enter your promo code at checkout and click Apply. Your discount will be applied to your order if the code is valid. 💕
I have placed an order and didn't receive confirmation email?
Please check your spam or junk folder first. If you still can’t find your confirmation email, contact us with your order details and we’ll be happy to help. 💕
Returns
Can I return a sale item?
Sale items are non-returnable and non-refundable. Please review the product details and description carefully before placing your order. 💕
How do I return an item?
Personalised and custom-made items are non-returnable and non-refundable, as they are made especially for you. For other products, please contact us for return instructions. 💕
Do you accept refunds?
Personalised and custom-made items are non-refundable. For other products, please contact us to discuss your refund request. 💕
Shipping
Can I track my parcel online?
Yes! Once your order has been dispatched, you’ll receive a tracking link by email. 📦
How long does delivery take?
Delivery time depends on the shipping option you select at checkout. 💕
