Refund policy

Personalised & Handmade Items

At Spell It Studio, every piece is handmade and personalised especially for you. Because your item is created to your individual specifications, personalised and made-to-order items are non-refundable and cannot be returned or exchanged simply because you have changed your mind.

This includes personalised keyrings, charms and other custom-made pieces where you have selected the colours, letters, charms or other design elements.

Please Check Your Personalisation

As each item is made according to the details provided at the time of ordering, please carefully check your spelling, name, initials, colours and charm selections before completing your purchase.

Spell It Studio cannot be responsible for errors in personalisation where the details supplied by the customer were incorrect.

Faulty or Incorrect Items

We want you to love your creation. If your item arrives faulty, damaged, or does not match the personalisation you ordered, please contact us as soon as possible with photographs and your order details.

Where appropriate, we will arrange a repair, replacement or refund in accordance with your consumer rights.

Handmade Items

As our products are handmade, small variations in colour, placement and finish may occur. These are part of the character of a handmade product and are not considered faults where the item is otherwise as described.

Event Purchases

For personalised items created during our Spell It Studio events, please check your creation carefully before leaving the event. Once a personalised item has been completed and accepted by the customer, it cannot be returned or exchanged due to a change of mind.

If there is a genuine manufacturing fault or an issue with the item that was not caused by the customer, please contact us and we will be happy to assess the issue.

PERSONALISED = MADE JUST FOR YOU

If your item arrives faulty or isn't made as ordered, we'll always put it right.

Contact Us

If you believe there is a problem with your order, please contact us at spellitstudio@gmail.com within 7 days of receiving your item, including your order number and clear photographs of the issue.